SHIPPING & RETURNS

 

We currently only ship to the UK. 

 

Orders are processed within 1-5 business days (excluding weekends and public holidays). Once your order has been processed you will receive an email to confirm that it has been shipped.

 

Delivery method

We ship our A4 prints in double boarded envelopes, all of our larger prints are shipped in postal tubes through Royal Mail Tracked 48 (approximately up to 10 business days - excluding weekends and public holidays ).  

All of the timescales listed above are estimated and exclude weekends and public holidays. Orders maybe shipped in multiple packages due to the order size. If your order hasn't arrived after 10 business days, please contact us.

 

Estimated delivery time

We provide estimated delivery times at the checkout (these are not guaranteed). The estimated times provided exclude weekends and public holidays. You will be able to track the progress of your delivery through your shipping confirmation email. Please contact us if your order has not been delivered within 30 days of receiving a shipping confirmation email.

  

Returns

Please contact us to arrange returns no later than 14 calendar days after receiving your products. 

Under the Consumer Contracts Regulations, you will be responsible for paying for your own shipping costs for returning unwanted items and these costs are non-refundable.

Our shipping costs are also non-refundable if you return part of your order.

Items should be returned within 14 days of contacting us. Refunds will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Refunds are made via your original payment method (please check with your card issuer for timescales).

Start a return via our Returns Centre here.

If you receive a damaged/incorrect print, please contact us studio@slaymyprint.com with the following information ASAP:

- Email address provided at purchase 
- Order number 
- Customer name 
- Item name
- Attach a photo of the issue and a photo of the packaging 

Please check your Frames thoroughly before unpacking and contact us immediately if you notice any defects following the above process.  

All returned Items must be in a resaleable condition, under the Consumer Contracts Regulations, a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

For Example: All of our frames are wrapped in clear protective film, if you were to purchase them from a shop you wouldn't remove the film to assess them.

We do not offer returns/exchanges/refunds on any of our personalised prints. 

 

Damaged/Lost Orders

In the unlikely event that your order arrives damaged or is lost in transit we will endeavour to send replacements where possible.